Service
Our Next Generation Services contain key components to help maintain your environments while you concentrate on your business. User experience is at the heart of our Service model and we build your services around this
User Experience & Contact Centre
How happy are your users with their IT environment? Do you have performance issues that can’t quite be tracked down.
We health check and monitor user experience and pin point issues to improve performance as part of a continuous service improve plan.
Our goal is to ensure your customers receive a world class service and therefore why should IT be a hindering factor
Service Desk
What do you need from a team that looks after your IT environment. At NextGen we work around you, offering Flexible support with a UK service desk 24/7 which is is designed, resourced and deployed with real world experience. Your users can expect to receive friendly, knowledgeable support from our experts
Monitoring & Maintenance
Move away from your teams spending weeks, monitoring and patching. Our advanced monitoring services provide you with deep insight into your Users, the business processes that guide them, and the technologies they use to get the job done
Our bespoke patch management service is designed to make your life easier. We distribute and apply updates to software including operating systems, applications and embedded systems (like network equipment), keeping your environment safe from exploitation.
Service Management
Effective service management is key to a successful relationship
between Organisations and its users.
Our customer focused approach to delivering the technology is
expressed in our Service Management portfolio
We report on User Experience XLA, SLA’s, BAU Activity and provide a monthly detailed review in person.
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